The Challenge
A family practice clinic with a solid operational foundation wasn’t in crisis — it was looking to get sharper. Leadership saw opportunities to strengthen core revenue cycle functions: more consistent charge capture, better coding accuracy, and processes that could scale with an ambitious long-term plan that included national expansion. The question wasn’t how to fix a broken cycle, but how to build one that could grow.
The Solution
AMS partnered with the clinic starting where the leverage was highest: coding accuracy and work-queue management. Our experienced, AAPC-certified coding team and standardized workflows moved the performance metrics quickly.
Those early results changed the conversation. Within months, the practice expanded the partnership — handing additional billing processes to AMS so the internal team could refocus on patient care and strategic initiatives rather than billing mechanics.
The Results
Average collections per visit rose 46%. Unbilled claims dropped 93%, and the unbilled-claims inventory has held steady for months with no increases — turning unpredictable cash flow into something the practice can plan around. Monthly queue performance has been sustained at 100%. With its revenue cycle in expert hands, the practice is now preparing for national expansion with AMS as its long-term partner.
Partnering with AMS was a turning point for our practice. Their coding expertise and operational consistency gave us the confidence to focus on growth, knowing our revenue cycle is in expert hands.
— Practice Administrator, Family Medicine Clinic
Explore more AMS case studies, or learn about family practice medical billing and our revenue cycle management services.
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